Delivery Support & Investigations Administrator | Yodel – Lichfield | £12.21 per hour | 2:00pm – 10:00pm | 2 weekends per month

Are you organised, calm under pressure, and confident handling delivery issues in a fast-paced logistics environment? We are recruiting a Delivery Support & Investigations Administrator to support live parcel delivery operations during peak afternoon and evening activity.

Working within a busy distribution operation, you will play a key role in investigating failed deliveries, managing operational tickets, and liaising directly with delivery drivers to resolve delays and missed deliveries quickly and efficiently.

The Role

This position focuses on real-time delivery performance, ensuring issues are identified, prioritised, and resolved to minimise service impact and support operational targets.

Key Responsibilities

• Investigating failed or missed deliveries and identifying root causes
• Managing and updating delivery-related tickets accurately
• Liaising with delivery drivers who are running behind schedule or have missed drops
• Monitoring delivery performance using the RAG system (Red, Amber, Green)
• Escalating time-critical or high-risk issues where required
• Updating internal systems in real time to support operations

Why You Should Join

This role offers the opportunity to work at the heart of a live logistics operation, where your actions directly impact delivery performance and customer outcomes. You’ll gain valuable experience within a major national parcel network, working closely with drivers and operations teams in a fast-paced, supportive environment. The afternoon and evening shift pattern suits those looking for flexibility during the day, with consistent hours and clear structure.

What We’re Looking For

• Experience in an administrative, logistics, call centre, or operational support role
• Confident communication skills, particularly when dealing with drivers
• Ability to work calmly under pressure in a fast-paced environment
• Strong attention to detail and accurate data handling
• Comfortable working afternoon/evening shifts and weekends on a rota basis

What’s On Offer

• £12.21 per hour
• 2:00pm – 10:00pm shift pattern
• Working 2 weekends per month
• Ongoing work within a major national logistics business
• Full training and supportive team environment